Below are the conditions of our Exchange Policy. Please note that all or any returns of our products may only be done as an exchange only.
All or any EXCHANGES and EXCHANGE APPLICATIONS are subject to the below conditions:
- THESWEATCO. reserves the rights accept or reject any exchange applications. All exchange applications will be assessed based on the following conditions.
- All customers intending to make an exchange must firstly send an email to thesweatco.fit@gmail with (1) a reason for exchange, (2) images supporting the application and (3) customer name and information.
- Exchange applications must be made within seven (7) days of purchase. After seven (7) days, product(s) will not qualify for an exchange.
- All exchange applications must be approved by THESWEATCO. prior to any actions by the customers. Any product(s) sent by the customer without prior exchange approval by THESWEATCO. will not be accepted.
- Exchanges may only be allowed for product(s) purchased and not the packaging. THESWEATCO. will not be held liable for any damages caused to the product(s) or packaging by an external party, courier service or during the delivery route.
- Exchanges apply to only full-priced product(s) in its original packaging, product(s) have not been used, washed, damaged, or altered in any way. Product(s) intended for exchange must also be in the original packaging.
- Exchanges are only applicable to the same product type / colour purchased. Should said product(s) be out of stock at the point of intended exchange, you will be contacted directly with exchange options.
- All product(s) submitted or intended for exchange by the customer will be thoroughly inspected by THESWEATCO. before any action is taken.
- Exchanges are not applicable on any discounted product(s).
Shipping & Handling Fees for Exchanges:
- Shipping and handling fees incurred when returning product(s) for exchange are borne by the customer. THESWEATCO. will NOT be liable until product(s) for exchange arrives at the stipulated exchange address.
- THESWEATCO. will bear shipping and handling fees if we make a shipping error or input an incorrect mailing address on our part.
- THESWEATCO. will not bear shipping and handling fees if a customer provides an incorrect mailing address.
- Customers are advised and encouraged to consider using a shipping service or purchasing shipping insurance if you have made a purchase of above RM 150.
- Shipping and handling on exchanged product(s) is estimated to be 5 - 6 working days.
- For international purchases, the shipping and handling on exchanged product(s) will depend on the customer's location and mailing destination. Any custom or import taxes incurred on an international exchange will not be borne by THESWEATCO. instead it would be borne by the customer.
- THESWEATCO. will not be liable for any damages, lost parcels or delays once we have shipped an exchanged product(s) to the customer.
To apply for an exchange, please follow the below these steps:
- Kindly send us an email at firstname.lastname@example.org within 7 days of receiving the item(s). Please provide us with:
(2) Order number
(3) Item received
(4) Reason(s) of exchange
THESWEATCO. reserves the rights to deny any exchange application although the conditions above are met.